Privacy Policy
Libra Spins is committed to protecting your personal information and respecting your privacy rights. This privacy policy explains how we collect, use, store, and safeguard your data when you access our online slot game platform. We operate in accordance with applicable data protection laws in United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Libra Spins, you acknowledge that you have read and understood the practices described in this privacy policy.
Information We Collect
When you register and play at Libra Spins, we collect various types of personal information necessary to provide our gaming services and ensure safe gaming. The information we gather includes your full name, date of birth, residential address, email address, and telephone number during account registration. We also collect payment information such as credit card details, e-wallet account information, and transaction history when you deposit or withdraw funds. Additionally, we automatically collect technical data including your IP address, device type, browser information, operating system, and gameplay activity such as games played, betting patterns, session duration, and win/loss records.
We may collect identity verification documents such as passport copies, driving licences, utility bills, and bank statements to comply with Know Your Customer (KYC) requirements and anti-money laundering regulations. Communication records including correspondence via email, live chat, or telephone are also retained. Cookies and similar tracking technologies help us understand how you interact with our platform and improve your gaming experience.
How We Use Your Information
Your personal data is processed for specific legitimate purposes related to operating Libra Spins and fulfilling our legal obligations. We use your information to create and manage your gaming account, verify your identity and age to prevent underage gambling, and process your deposits, withdrawals, and gaming transactions. Your data enables us to provide customer support services, respond to enquiries, and resolve disputes that may arise during gameplay.
We utilise your information to detect and prevent fraud, money laundering, and other illegal activities whilst ensuring compliance with gambling regulations and licensing requirements in United Kingdom. Marketing communications about promotions, bonuses, and new game releases are sent only with your consent, and you may opt out at any time. We analyse gameplay data to identify patterns that may indicate problem gambling and implement safe gaming measures such as deposit limits, self-exclusion options, and reality checks to promote responsible gambling behaviour.
Your information helps us improve our platform functionality, develop new features, and enhance user experience through analysis of how players interact with our slot games. We also use data to comply with legal obligations including responding to court orders, law enforcement requests, and regulatory audits.
Data Sharing and Disclosure
Libra Spins privacy policy strictly limits the circumstances under which your personal information may be shared with third parties. We share data with payment processors and financial institutions to facilitate deposits and withdrawals securely. Third-party service providers who assist with technical infrastructure, hosting services, customer support platforms, and marketing tools may access your information under strict confidentiality agreements.
Regulatory bodies and licensing authorities receive information when required to demonstrate compliance with gambling laws and regulations. Law enforcement agencies may receive your data when legally obligated through court orders, subpoenas, or statutory requirements to investigate suspected criminal activity. Identity verification service providers assist us in conducting KYC checks and age verification processes.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing arrangements include contractual obligations requiring recipients to maintain appropriate security measures and use your information only for specified purposes. In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, and you will be notified of any such change in ownership.
Data Security and Retention
Libra Spins implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols including SSL/TLS technology to secure data transmission between your device and our servers. All sensitive information is stored in encrypted databases with restricted access limited to authorised personnel who require the information to perform their duties.
Our security infrastructure includes firewalls, intrusion detection systems, and regular security audits to identify and address vulnerabilities. Payment card information is processed in compliance with Payment Card Industry Data Security Standards (PCI DSS), and we never store complete card details on our systems. Multi-factor authentication and strong password requirements protect account access, whilst automated monitoring systems detect suspicious activity and potential security breaches.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Libra Spins privacy policy and comply with legal obligations. Active account information is maintained throughout your relationship with us and for a period following account closure as required by gambling regulations, typically between five to seven years. The specific retention periods vary depending on data type and legal requirements as shown below:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account registration details | 7 years after account closure | Regulatory compliance |
| Transaction records | 7 years after transaction date | Financial regulations, tax obligations |
| Identity verification documents | 7 years after account closure | Anti-money laundering requirements |
| Gameplay history | 5 years after last activity | Dispute resolution, safe gaming |
| Marketing consent records | Duration of consent plus 3 years | Demonstrating compliance |
| Customer support communications | 3 years after last contact | Service quality, dispute resolution |
Once the retention period expires, we securely delete or anonymise your information so it can no longer identify you personally.
Your Privacy Rights
Under UK data protection legislation, you possess specific rights regarding your personal information held by Libra Spins. You have the right to access your personal data and obtain confirmation of what information we process about you, including copies of the data in a commonly used electronic format. You may request correction of inaccurate or incomplete personal information we hold, ensuring your records remain up to date.
The right to erasure, commonly known as the right to be forgotten, allows you to request deletion of your personal data under certain circumstances, though this may be subject to legal retention requirements that override such requests. You can object to processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately upon request. In certain situations, you may restrict how we process your information whilst we verify its accuracy or assess whether we have legitimate grounds for processing.
Data portability rights enable you to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible. If you have provided consent for specific processing activities, you retain the right to withdraw that consent at any time, though this does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, contact our Data Protection Officer at [email protected] or write to our registered office address. We will respond to your request within one month, though complex requests may require up to three months with notification of any extension. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data appropriately.
Libra Spins remains committed to safe gaming practices and protecting your privacy whilst delivering an enjoyable online slot gaming experience. We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. The date of the latest revision appears at the top of this document, and continued use of our platform following any changes constitutes acceptance of the updated policy.